Once you complete your order on BookMyForex.com, we will send you a confirmation mail to the email address you enter during your order letting you know that your order is confirmed. In this mail, you will be provided with a "Unique Order Reference Number" along with your order details and the documents you`ll need when you complete the order. We also make it a point to call each of our customers right after the order is booked to answer any queries you may have.

Service charges may vary per city to a certain extent. In most cities, Service charges are as follows:

• If order total is between Rs. 0 - Rs. 25,000, Rs. 250 Service charge is applied
• If order total is between Rs. 25,001 - Rs. 1,00,000, Rs. 150 Service charge is applied
• If order total is over Rs. 1,00,001 - No Service charge will be applied

Orders received prior to 1 pm are delivered on the same business day. Any order received after 1 pm may still be delivered on the same business day but in the worst case we guarantee delivery on the next business day

BookMyForex.com has tied up with several Banks & RBI authorized Money Changers to create a network of over 5000+ locations across 650 cities in India. There's a very good chance a partnering location exists in your neighborhood. To see the entire list of cities that we're present in, check out this link: https://www.bookmyforex.com/currency-exchange

Your online transaction on BookMyForex.com is processed over a secure HTTPS connection and secured with the highest levels of encryption available. All credit card and debit card payments on BookMyForex.com are processed through a secure and trusted payment gateway and your credit card/ debit card/ net-banking info is never stored on our servers.

Pay on delivery means that you don't have to pay anything until you receive your forex products. You can opt for pay on delivery by selecting the no obligation order on BookMyForex.com site.

• Upto Rs. 50,000 (per traveler), you can pay using any of the following payment modes and as well as cash.
• If the total amount due exceeds Rs. 50,000 you are only allowed to pay using one of the following payment modes: 
• RTGS or NEFT for instant acceptance (Subject to clearance; rates may change in this case)
• Personal Cheque (Subject to clearance; rates may change in this case)
• Pay Order - Subject to clearance (Must accompany bank statement showing debit of this transaction)
• Demand Draft -Subject to clearance (Must accompany bank statement showing debit of this transaction; rates may change in this case)
• Payment via credit/ debit card/ online netbanking and e-wallets may be possible in some cases and may attract additional charges

The rates published on BookMyForex.com portal are updated on real time basis as they are connected to a live market data feed.

Yes, you can add multiple currencies & products you wish to purchase in one order. You just need to add the currency/product in the order cart and proceed.

BookMyForex.com allows you to freeze the live rates that you on site until three working days. This option gives you the benefit of booking your order when you think rates are likely to be favorable. You will be required to pay 2% of the order amount as a refundable rate guarantee deposit to freeze/fix the rates. This advance will be refunded to you in full immediately after the order is completed. You can book a fixed rate order from 10.00AM to 3:30PM on weekdays excluding bank holidays. Please note that while refund notification on your card will be instantaneous, balance restore process may take up to 10 days depending on the mode of payment and issuing Bank.

No obligation means you don`t have to pay a single rupee to book the order. This is similar to a cash on delivery order where you pay the entire amount due upon order completion. If you are not eligible for COD, rate can be decided after realization of funds in channel partner`s account. This order type, however, does not guarantee you a rate and the rates prevalent at the time of order completion are applied to your order. This type of order can be booked 24x7x365.

Not exceeding US Dollars 2,50,000 (If not consumed any part of it in any other purpose stated as per RBI's guidelines covering LRS) in a financial year; can be utilized in one or more number of visits. This scheme used to be called Basic Travel Quota (BTQ) This limit has been subsumed under the new Liberalized Remittance Scheme (LRS). If an individual has already remitted any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for travelling purpose for such individual would be reduced from USD 250,000 by the amount so remitted.

Travelers are allowed to purchase foreign currency notes/coins only up to US$ 3000 individually. Balance amount can be taken in the form of Traveler’s Cheque, banker's draft or Prepaid Travel Cards. Exceptions to this rule are the following: 
(a) travelers proceeding to Iraq and Libya can draw foreign exchange in the form of foreign currency notes and coins not exceeding US$ 5000 or its equivalent 
(b) travelers proceeding to the Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States who can draw entire foreign exchange in the form of foreign currency notes or coins. For travelers proceeding for Haj/ Umrah pilgrimage, full amount of BTQ entitlement (USD 250, 000) in cash or up to the cash limit as specified by the Haj Committee of India, may be released by the ADs and FFMCs.

Yes, children of all ages are allowed same entitlements (limits) as adults, But Minors/children below age of 14 cannot carry Forex card/Travelers cheque

* Non Resident Indians living in India beyond 180 days are eligible to purchase forex under the said scheme
* Foreign Nationals permanently resident in India are eligible to avail of this quota provided the applicant is not availing of facilities for remittance of his/her salary, savings etc. abroad in terms of the existing FEMA regulations.
* Similarly, Foreign born wife of an Indian national.

Yes, date of travel must not be later than 60 days from the date of purchase of foreign exchange. Exceptions: Airlines staff against staff ticket may be exempted from this rule

All type of travels and remittances abroad are now under RBI`s guidelines covering Liberalized Remittance Scheme. If an individual has already remitted any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for travelling purpose for such individual would be reduced from USD 250,000 by the amount so remitted / utilized. However, no foreign exchange is available for visit to Nepal and/or Bhutan for any purpose.

Up to US$ 250,000 per year , irrespective of period of stay and number of times in a financial year. Within above entitlements upto US$ 3,000 in Currency notes per visit are allowed. The rest must be carried in any other form. The amount of foreign Exchange released would not exceed USD overall limit of USD 250,000 under RBI`s Liberalized Remittance Scheme. If an individual has already remitted any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for travelling purpose for such individual would be reduced from USD 250,000 by the amount so remitted / utilized.

"Person resident in India" is defined in Section 2(v) of FEMA, 1999 as :
A person residing in India for more than one hundred and eighty-two days during the course of the preceding financial year but does not include:
1. A person who has gone out of India or who stays outside India, in either case -
* For taking up employment outside India
*For carrying on outside India a business or vocation
*For any other purpose, in such circumstances as would indicate his intention to stay outside India for an uncertain period

2. A person who has come to or stays in India, in either case, except:
* For taking up employment in India
* For carrying on in India a business or vocation in India
* For any other purpose, in such circumstances as would indicate his intention to stay in India for an uncertain period
* Any person or body corporate registered or incorporated in India
* An office, branch or agency in India owned or controlled by a person resident outside India
* An office, branch or agency outside India owned or controlled by a person resident in India

The following are considered to be close relatives:
1. Members of HUF (Hindu Undivided family)
2. Husband & Wife
3. Father (Provided that the term "Father" includes step-father)
4. Mother (Provided that the term "Mother" includes the step-mother)
5. Son (Provided that the term "Son" includes the step-son)
6. Son's wife
7. Daughter
8. Daughter's husband
9. Brother (Provided that the term "Brother" includes the step-brother)
10. Sister (Provided that the term "Sister" includes the step-sister)

For Travelers proceeding to Iraq or Libya exchange in the form of currency notes may be sold up to limit not exceeding US$ 5,000 or its equivalent per resident individual in a financial year (total USD 2,50,000) For Travelers proceeding to the Islamic Republic of Iran, Russian Federation and other Republics of Commonwealth of Independent States, entire exchange (USD 2,50,000) can be released in the form of currency notes. Travelers proceeding to Pakistan, Bangladesh or Myanmar by land route are eligible up to limit of US$ 2,50,000 or its equivalent per resident individual in a calendar year. For Airline staff, open ticket may be accepted. Proof of Airline staff will be required by the bank

Forex orders, where neither the full payment nor the refundable rate guarantee deposit has been paid, can be cancelled without any charge. In case a refundable rate guarantee deposit has been received against a forex order, cancelling the order would result in the forfeiture of the refundable rate guarantee deposit. In case a forex order is cancelled after the full payment against the same is received, BookMyForex would refund the total amount paid after the cancellation fee amounting to 2% of the order total.

Leisure Travel/ Personal Visit
This scheme covers travel for vacation, meeting family/ friends etc. 

Business Travel 
This scheme allows you to buy forex for 
* International business travel sponsored by firms/companies/organization in India.
* Participation in International conferences/ seminars which are of a scientific, technical or educational nature.
* Specialized training/study tour sponsored by institutions or undertaken by professionals like Doctors.

Emigration 
This scheme allows you to buy/ remit forex for permanent relocation overseas 

Education
This scheme allows you to buy/ remit forex for tuition fees, boarding, maintenance expenses, books etc.

Medical Procedure/ Medical Expenses
This scheme allows you to buy/ remit forex for: 
* Resident Indian going abroad for Medical Treatment/Check Up.
* Resident Indian fallen sick after proceeding abroad
* Attendant accompanying patient
Maintenance of a Close Relative Abroad
This scheme allows you to buy/ remit forex to support a close relative staying abroad. 

Purchase of Real Estate Abroad
This scheme allows you to buy/ remit forex to purchase property abroad

Investment in stocks/ Other foreign investments
This scheme allows you to buy/ remit forex to open a brokerage/ bank account abroad to invest in foreign equities or other financial instruments traded abroad

Send Gift or Donation
This scheme allows you to buy/ remit forex to send a gift abroad or make a donation to an organization abroad 

Personal Transfer to own bank account abroad
This scheme allows you to transfer money from your Indian bank account to a foreign bank account that is in your name

Prepaid Travel Cards: 
Prepaid travel cards are Visa/ Mastercard cards issued by Axis Bank/HDFC / ICICI Bank, etc. are accepted at most ATMs and stores/ hotels etc. abroad. Prepaid cards are the most recommended and the safest way of carrying currency. You can now get multi-currency card as well, where you can carry more than one currency for your multiple location travel to avoid carrying multiple cards.
Currency Notes:
Cash currency. Large amount of currency is unsafe to carry but small amounts of currency notes should be carried for incidental expenses. 
Traveler’s Cheques
Traveler’s cheques (TCs), are safer than currency but are not accepted at most establishments now. Prepaid Travel cards are a much more recommended method of carrying currency than TCs.
Demand Drafts
Demand drafts are issued in the foreign currency desired for the purposes of remitting (sending) money abroad. Demand drafts can be carried or mailed to the beneficiary.
Wire Transfer
Wire transfers are used to remit (send) money directly from an Indian bank account (of the customer) to the foreign bank account (of the beneficiary).

Foreign travel on account any of the following will be treated as business travel: 
International business travel sponsored by firms / companies / organization in India.
Participation in International conferences / seminars which are of a scientific, technical or educational nature.
Specialized training / study tour sponsored by institutions or undertaken by professionals like Doctors.

US$ 2,50,000 per annum (If not consumed any part of it in any other purpose stated under LRS) towards tuition fees, maintenance expenses books, etc.

• Yes, forex for studies abroad can be taken in all forms except cash currency where the limit of USD 3000 applies. Pre-paid cards can be re-loaded by students’ parents / guardians at any time (In Workings hours and Working days).
• TCs however can be taken only when the student is physically present in India for the transaction.

• Up to US$ 250,000 its equivalent for the patient going abroad for medical treatment or checkup abroad. Upto US$ 25,000 for accompanying as attendant to a patient going abroad for medical treatment/checkup within overall limit of USD 250,000.

Yes the attendant is entitled to cumulatively USD 2,50,000

A person going abroad for employment can draw foreign exchange up to USD 2,50,000 per financial year from any Authorized Dealer in India on the basis of self-declaration in Form A2 and ‘Application cum declaration for purchase of foreign exchange under LRS of USD 250,000’. This limit has been subsumed under the RBI's Liberalized Remittance Scheme. If an individual remits any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for such individual would be reduced from USD 2,50,000 by the amount so remitted.

Gifts up to USD 2000 per financial year can be sent on the basis of self-declaration, Gifts / Donations can also be sent under Liberalized Remittance Scheme (LRS) upto USD 2,50,000, The facility will be per financial year basis (April-March). For any current or capital account transactions or a combination of both. Investment by resident, individual in overseas companies would be sub-summed under the Scheme of USD 2,50,000

Up to US$ 250,000 per person. If an individual remits any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for such individual would be reduced from USD 250,000 by the amount so remitted.

• No limit on amount of foreign exchange that can be brought into India. However, currency notes beyond USD 5000 (equivalent) and upto USD 10000 (total) need to be reported at customs and currency declaration form (CDF) obtained
• CDF is required whenever currency / forex surrender exceeds respective limits

• Under the Liberalized  Remittance Scheme, all resident individuals, including minors, are allowed to freely remit up to USD 200,000 per financial year (April March) for any permissible current or capital account transaction or a combination of both that include investment in overseas stocks, shares and property. Under the Scheme, resident individuals can acquire and hold immovable property or shares or debt instruments or any other assets outside India, without prior approval of the Reserve Bank. Individuals can also open, maintain and hold foreign currency accounts with banks outside India for carrying out transactions permitted under the Scheme. 
  However following items are prohibited under the Scheme 
  i) Remittance for any purpose specifically prohibited under Schedule-I (like purchase of lottery tickets/sweep stakes, proscribed magazines, etc.) or any item restricted under Schedule II of Foreign Exchange Management (Current Account Transactions) Rules, 2000;
  ii) Remittance from India for margins or margin calls to overseas exchanges / overseas counter-party
  iii) Remittances for purchase of FCCBs issued by Indian companies in the overseas secondary market
  iv) Remittance for trading in foreign exchange abroad
  v) Remittance by a resident individual for setting up a company abroad
  vi) Remittances directly or indirectly to Bhutan, Nepal, Mauritius and Pakistan
  vii) Remittances directly or indirectly to countries identified by the Financial Action Task Force (FATF) as non co-operative countries and territories, from time to time
  viii) Remittances directly or indirectly to those individuals and entities identified as posing significant risk of committing acts of terrorism as advised separately by the Reserve Bank to the banks.

Persons resident in India are permitted to maintain foreign currency accounts in India under the following three Schemes:
Exchange Earners Foreign Currency Accounts: All categories of resident foreign exchange earners can credit up to 100 per cent of their foreign exchange earnings, as specified in the paragraph 1 (A) of the Schedule to Notification No. FEMA 10/2000-RB dated 3rd May, 2000 and as amended from time to time, to their EEFC Account with an Authorized Dealer in India. Funds held in EEFC account can be utilized for all permissible current account transactions and also for approved capital account transactions as specified by the extant Rules/Regulations/ Notifications/ Directives issued by the Government/RBI from time to time. The account is maintained in the form of a non-interest bearing current account.
Resident Foreign Currency Accounts A person resident in India may open, hold and maintain with an Authorized Dealer in India a Resident Foreign Currency (RFC) Account to keep their foreign currency assets which were held outside India at the time of return can be credited to such accounts. The foreign exchange received as (i) pension of any other superannuation or other monetary benefits from the employer outside India; (ii) received or acquired as gift or inheritance from a person referred to sub-section (4) of section 6 of FEMA, 1999 or (iii) referred to in clause (c) of section 9 of the Act or acquired as gift or inheritance there from or (iv) received as the proceeds of life insurance policy claims/maturity/ surrender values settled in foreign currency from an insurance company in India permitted to undertake life insurance business by the Insurance Regulatory and Development Authority; may also be credited to this account. RFC account can be maintained in the form of current or savings or term deposit accounts. The funds in RFC account are free from all restrictions regarding utilization of foreign currency balances including any restriction on investment outside India. 
Resident Foreign Currency (Domestic) Account: A resident Individual may open, hold and maintain with an Authorized Dealer in India, a Resident Foreign Currency (Domestic) Account, out of foreign exchange acquired in the form of currency notes, Bank notes and travelers cheques, from any of the sources like, payment for services rendered abroad, as honorarium, gift, services rendered or in settlement of any lawful obligation from any person not resident in India. The account may also be credited with/opened out of foreign exchange earned abroad like proceeds of export of goods and/or services, royalty, honorarium, etc., and/or gifts received from close relatives (as defined in the Companies Act) and repatriated to India through normal banking channels. The account shall be maintained in the form of Current Account and shall not bear any interest. There is no ceiling on the balances in the account. The account may be debited for payments made towards permissible current and capital account transactions.

• The traveler returning bank to India can utilize Exchange so brought back for his subsequent visit abroad during the period specified above. However, a returning traveler is also permitted to retain with him, foreign currency travelers cheques and currency notes up to an aggregate amount of USD 2000 and foreign coins without any ceiling. The traveler can utilize foreign exchange so retained, for his subsequent visit abroad.

Dance troupes, artistes, etc., who wish to undertake cultural tours abroad, should obtain prior approval from the Ministry of Human Resources Development (Department of Education and Culture), Government of India, New Delhi.

Residents Indians are allowed to remit up to USD 2,50,000 per annum. If an individual remits any amount under the Liberalized Remittance Scheme in a financial year, then the applicable limit for such individual would be reduced from USD 250,000 by the amount so remitted.

• Original and valid passport
  Valid visa for the country of travel (except where VISA on arrival applies)
  Confirmed ticket-showing travel within 60 days of taking foreign exchange
  PAN (Form 60/61 in case PAN missing)
  Aadhar Card

• Original and valid passport
• Valid visa for the country of travel (except where VISA on arrival applies)
• Confirmed ticket-showing travel within 60 days of taking foreign exchange
• PAN copy for all forex transactions in cases where total amounts exceed Rs. 25000.
• Form 60 / 61 in case PAN not available
• Apart from this KYC of sponsoring company would be required as per RBI guidelines
• Aadhar Card

• Confirmed one-way Air ticket
• Original Passport along with the Student Visa
• Prospectus/Offer Letter/Admission Letter in original, thereof giving full details of the course of study, tuition fees payable etc.
• In case of person traveling to USA Form I-20 is required.
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Above documents not required for application fees, only need copy of related page of brochure etc.
  Above documents not required for application fees, only need copy of related page of brochure etc.
• Aadhar Card

• Original and valid passport
• Valid visa for the country of travel (except where VISA on arrival applies)
• Confirmed ticket-showing travel within 60 days of taking foreign exchange
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Application / self-declaration
• Aadhar Card

• Valid passport and emigration Visa
• One way confirmed Air Ticket
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Aadhar Card

• Valid passport and employment Visa
• One way confirmed Air Ticket
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Aadhar Card

• Only self-declaration if amounts restricted to USD 5000. Beyond that amount
• Liberalized Scheme Application
• Identity Proof Govt. issued valid ID with photo & address. Eg: Passport, Driving License, Voters ID
• Related documents Bank statement for one year / IT returns etc as mentioned above
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Banks may also insist on account relationship
• Aadhar Card

• Related documents and self-declaration for investment in real estate / stock
• Liberalized Scheme Application
• Identity Proof Govt. issued valid ID with photo & address. Eg: Passport, Driving License, Voters ID
• Related documents Bank statement for one year / IT returns etc as mentioned above
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Banks may also insist on account relationship
• Aadhar Card

• Self-Declaration regarding relation with the beneficiary.
• Identity Proof Govt. issued valid ID with photo & address. Eg: Passport, Driving License, Voters ID
• PAN copy for all forex transactions in cases where total amounts exceed INR 25000. Form 60 / 61 in case PAN not available
• Aadhar Card

For Indian Residents:

• Upto USD 200/eqv. - Any Valid Governement photo cum ID proof and valid PAN.

• Above USD 200/eqv. - Valid Passport & Valid PAN are mandatory.

• Currency Declaration form if the amount in cash exceed USD 5000 and / or when total currency(including other forex products) surrender exceeds USD 10000.

In case of Foreign Resident/NRI (spent less than 182 days in India):

• • Valid Passport, Indian Visa (irrespective of amount).

Prepaid Cards have a validity of 5 years from the date of purchase

Fixed rate buy and remit orders require an advance payment of 2% to guarantee the rate. On the last step, you will be required to make this payment through our secured payment gateway using credit/ debit cards or netbanking

• As stipulated by the Government of India, any conversion from one currency to another - sale, encashment & remittance will be charged a GST/SGST on the gross amount of currency exchanged as per the following slabs:
• - 0.18% of the gross amount of currency exchanged for an amount upto Rs 100,000, subject to the minimum amount of Rs 45
• - Rs 180 and 0.09% of the gross amount of currency exchanged for an amount of rupees exceeding Rs 100,000 and upto Rs 10,00,000
• - Rs 990 and 0.018 % of the gross amount of currency exchanged for an amount of rupees exceeding Rs 10,00,000, subject to a maximum of Rs.10,800/-

BookMyForex.com has special arrangements, as a result of which, we're able to completely waive off card issuance/ loading/ reloading and unloading charges. When using your card at ATMs abroad, you may be charged an additional fee, which can vary as per the ATM machine that you use. BookMyForex does not have any control on ATM withdrawal fees.

Please note that paying in a currency that is not loaded on your card or doing cash advances does attract additional charges. Details of the same will be provided in the kit that accompanies your forex card.

We provide Multi-Currency forex cards of either Axis Bank, HDFC bank, Yes Bank or ICICI bank. Not all cards are available at all locations and at all times. Most cards are powered by Visa while some are powered by MasterCard.

Rates of certain products such as currency notes and traveler`s cheques are heavily dependent on demand and supply in the local market. While other products such as forex cards, wire transfers are demand drafts do not have a physical footprint and therefore they are not dependent on demand and supply in the local market. The demand for foreign currency in India generally exceeds the supply and as a result foreign currency notes and traveler`s cheques are often available at much worse rates than alternatives such as forex cards. At times these products are not available at all. Apart from this, the rates of different products vary since our channel partners provide us with different rate for different products

Forex prepaid cards are specifically issued for the purpose of travel and can be freely used at merchants such as restaurants, hotels, shops, online shopping while traveling etc. apart from cash withdrawals at ATMs only and for or any authorized purposes notified by Reserve Bank of India from time to time. These cards should not be used to transfer funds to an account abroad. Limits/charges/Fees on prepaid forex cards are subject to change as per terms of card issuing banks and you are advised to read the instructions provided in card kit very carefully.

Once your card is activated, you will receive a message and mail to your registered contact number and Mail ID. You can visit the nearest ATM of the bank (of which card you have received) in India and simply can do balance Inquiry.

Remittances have specific utilization restrictions. You can book your remittances/DD on Cash(same day utilization). TOM (To be utilized next working day from the date of booking) SPOT(To be utilized on 3rd working day from the date of booking). If deal is booked under any of above categories, you need to complete all formalities within this period & preferably before utilization date. Please note, utiization date can't be changed once remittance/DD is booked. Any change requested may lead toward cancellation.

BookMyForex does not charge anything other than a bank fee of Rs. 225 + GST. Foreign banks may apply additional charges to receive the remittance in the beneficiary account. These charges are generally charged by Intermediary & beneficiary bank. The quantum of these charges cannot be determined at the time of sending the remittance and may also vary based on the transaction size. Please do contact our support centre for additional details.

If your card is lost or stolen, you should immediately contact the Bank's Customer support helpline.The number to the same is available at the back of your card, in your forex card manual and on the bank?s websites. You can also send a an email to the bank to report a card as lost or stolen.

Customer service executives of the Bank will immediately block your card and prevent it to be used further. You can also request the Bank's support team to arrange Emergency Cash or a Replacement card, if required. It is important to note that a lost card report will be taken only after verification of your mother's maiden name, date of birth, passport no etc.

You can find the Emergency customer support number on the back side of your forex card. You can also find the numbers in the forex card manual that you have received with your card as well as on the website of the card issuing bank.

You can contact Bookmyforex.com and raise a request to deliver the replacement card at your Indian residence address. A charge of ₹200 would apply for issuing a replacement card

Yes, your BookMyForex Yes Bank forex card is insured against Lost card liability, Counterfeit / Skimming / Phishing / Online transactions / ATM Losses

The charges for remitting funds through a Wire Transfer is 225 INR (excluding GST).

Please note that the foreign bank that receives the transfer may charge an additional amount for receiving the transfer. These charges are commonly referred to as Intermediary charges or NOSTRO Charges. Please note these charges can vary depending on the foreign bank and can vary significantly. It is possible to absorb these charges at the sender end for an additional charge.

You can reload your Forex card with additional funds remotely through by creating a reload order online. Follow the steps below to complete your order:

• Browse to www.bookmyforex.com.
• Click on the "Forex card" section and select "Reload Forex Card".
• Start an order and follow all instructions shown during the order. You will also be able to upload all your documents including the "Reload form" online and make your payment online.
• Once your order is complete, all your documents are submitted and your full payment received, your card will be loaded within 24 working hours after all compliance checks are completed. However, if you have the BookMyForex branded card, we will reload your card within 12 working hours after submission of documents and receipt of payment.

You can encash the unused balance in your card once you return to India. However, the last transaction done on the card should be more than 10 days prior to the date of encashment.

Please note that ot takes up to 5 working days to encash the balance on your card after the request is received.

Note: It may take more than 5 working days if there is any discrepancy in the claimed balance in the forex card or account details shared by the card holder are found to be incorrect. You need to complete and submit the unload form, submit a copy of your passport & submit PAN and card holder account details at time of placing your card unload order. All of this can be done online via the "Forex card" section found on www.bookmyforex.com.

Yes, same day deliveries are possible for orders that are confirmed before 1:00 PM on a working day. Orders that are confirmed after 1:00 PM will be delivered on the next working day.

A confirmed order must necessarily be accompanied with all required documents and full payment in forex issuer's account. Any delays due to unforeseen circumstances are regretted.

Daily withdrawal limits or Online purchase limits on forex cards are subject to the Terms & Conditions of the Bank issuing the Card. These limits may change from time to time with or without any notice to BookMyForex.com. For any further clarifications, you can contact the card issuing bank or BookMyForex.

Fund Transfer from a forex card to any account online is not possible.

You can, however, transfer money to your account via POS at foreign bank branch. This is known as POS Cash Advance facility which is chargeable as per the terms & conditions of the card issuing bank. Please check with BookMyForex or the card issuing bank before using this facility to avoid any unforeseen charges.

We and our channel partners make all efforts to deliver authentic currency notes in proper condition. In case you receive any outdated, damaged or torn currency notes, please do not accept the delivery of such currency notes and inform us immediately. Any claim for return of damaged/withdrawn/fake notes received post delivery/pickup from branch, will not be entertained.

Yes, you can get a supplementary or add-on card for a charge of ₹200. Please ask our sales executive for an additional card while placing/confirming the order.

You can make the payment for the add-on card online. You are strictly advised to not pay cash for the add-on/supplementary card to any of our agents/executives.

If you have got the add-on or supplementary card from BookMyForex, then please Email an add-on card activation request to us at forexcards@bookmyforex.com along with the primary card number and the add-on card number. Please note that your primary card will be permanently blocked and will be of no further use once your add-on card is activated.

Please make sure you carry both the cards with you on the trip

Your BookMyForex Yes Bank Forex card is insured upto Rs. 1,50,000. Details are as below:

You need to follow below process to claim your loss: Contact the customer support at +91 80-45651100 and block the card Post blocking your card send below details to us at care@bookmyforex.com:

Alongwith above details, we need following documents with you according to the case:

Lost Card Liability:

• Duly filled and signed Claim Form by Bank
• Police Acknowledgment of any kind / First Information Report (Online FIR not valid)
• Dispute letter
• Bank Statement from 3 months prior to the Date of Disputed Transaction, up to the last transaction date
• All disputed transaction timing
• Passport copy all pages (including Immigration stamped pages)

Counterfeit / Skimming / Phishing / Online transactions / ATM Losses:

• Duly filled and signed Claim Form by Bank
• Police Acknowledgment of any kind / First Information Report (Online FIR not valid)
• Dispute letter
• Card Statement from 3 months prior to the Date of Disputed Transaction, up to the last transaction date
• Passport copy all pages (including Immigration stamped pages)
• Note: For All type of Claims, if Any Additional Documents are required for further processing of claim then HDFC ERGO?s Claims Department or BookMyForex may/shall accordingly request by call or email for the additional documents from the Claimant.

• Basic details of the customer & the type of loss must be received to care@bookmyforex.com within 7 working days from the date of loss
• All claim documents must be received to BookMyForex at below address within 12 days from the date of blocking the card: Unit 662-663-664, 6th Floor, Tower C, JMD Megapolis, Sector-48, Gurgaon 122018

• The cover is applicable for primary cards only. Add-on Cards are not covered.
• Card Liability:
  • Pre and post reporting clause is applicable for Section I (Card Liability Cover) and the extensions applicable to Section I.
  • Losses arising as the result of break-down, malfunctioning, hacking, cyber attack or other similar systemic issues on or of the systems and processes of the bank shall not be covered under the policy.
  • Territory of Insurance: Worldwide, however, all the coverage?s under the policy are applicable on International Travel only. Card Liability cover would be applicable only when there is any loss outside the territorial limits of India.
  • Terrorism is excluded under the policy.
  • Further, the policy shall cover losses due to skimming / phishing / counterfeit / internet banking frauds extensions subject to a maximum period of 30 days from date of first fraud.
  • Fraudulent transactions done by person known to the cardholder are specifically excluded. Person known to the cardholder means an Insured Person?s Spouse; children; children-in-law; siblings; siblings-in-law; parents; parents-in-law; grandparents; grandchildren; legal guardian, ward; step or adopted children; step-parents; aunts, uncles; nieces, and nephews, maids, servants, person who have access to card and pin.

EXTENSIONS FOR COVER UNDER SECTION I: CARD LIABILITY COVER

• Coverage of Loss on the card due to Internet based transactions
• It is hereby agreed and declared that not withstanding anything stated to the contrary, in the printed exclusions of this Policy, this Insurance is extended to cover any loss or damage arising out of Internet based transactions, using the authorized CVV (Card Verification Value Code) issued to the Cardholder by the Bank named in the Schedule.
• Special exclusions Applicable to this extension The Company will not make any payment for any claim directly or indirectly arising from, or occasioned by, or due to:
  • Loss incurred by the cardholder because of misuse of credit card at any site not having authorized Verisign Security status or any other equivalent security status at any point in time for the entire period of the insurance. This exclusion does not apply to international transactions
  • Any transactions not confirmed by host website.
  • Any errors made by the host Website.
• Coverage of Loss on the cards due to Unauthorized usage / Skimming / Counterfeit /Duplication/Phishing / Compromised Cards
• It is hereby agreed and declared that not withstanding anything stated to the contrary, in the printed exclusions of this Policy, this Insurance is extended to cover the following:
  • any Fraudulent Use of a Bank Card(s) where property, labour or services are sold and delivered by a merchant to an individual purporting to be the cardholder using telephone, fax machines, postal services or a computer based system or network
  • Losses arising out of duplicate or counterfeit cards as issued by the Bank named in the Schedule created without the Card holder?s Knowledge
  • any fraudulent loss or damage arising due to Information obtained by Unauthorized Access to sensitive information such as usernames, passwords and any card details by masquerading as a trustworthy entity in an electronic communication which is not owned, operated or contracted by the Insured or the Insured?s Bank Card processor.