Frequently Asked Questions

Can I get my TCS amount back?

Yes, most certainly. Unlike TDS, Tax Collected at Source (TCS) can be adjusted while filing tax returns.

Can I adjust my TCS tax liability without waiting until the end of the financial year?

Yes, if you are an individual taxpayer, you can claim TCS and have it adjusted as an advance tax payment. You can also adjust it against your total income tax liability while filing returns. BookMyForex will share an automated TCS certificate with the customers on their registered email id, so business owners can adjust tax in advance tax payment. Salaried individual, may also be able to adjust the Tax Collected at Source (TCS) from TDS deductions. This is however subject of employer’s perception of genuine TCS paid claim and if the same can be verified on income tax portal.

I have booked a Forex card, when will it be delivered?

How long does it take for the card to get activated?

I have placed a card reload order, when will my card get funded?

I have placed an order to unload my card, by when will the amount be transferred to my bank account?

Is there any mark-up on the currency conversion rate shown?

What currencies are available for exchange ?

Is there any minimum order value for placing currency notes order?

Can I buy 2 or more currencies in single order?

Why do I need to provide my trip details?

Can a foreigner buy/sell forex via Bookmyforex?

What documents do foreigners need to submit to buy forex?

What documents do foreigners need to submit to sell forex?

Can an NRI buy/sell forex from bookmyforex?

What documents do NRIs need to submit to buy forex?

Can a foreigner or an NRI avail a forex card via BookMyforex?

How do I know that my order is confirmed?

Are there any Service Charges on order?

How long does it take you to provide doorstep delivery?

What are the possible locations where I can complete my order and receive my foreign exchange or Indian Rupees (in case of sale)?

Is it safe to use my credit/debit card on BookMyForex.com for booking fixed rate order?

What does pay on delivery mean?

How can I pay for the foreign exchange purchased on BookMyForex.com? or https://www.tripmoney.com/ or https://www.makemytrip.com/?

Are forex rates published on BookMyForex.com, https://www.tripmoney.com/ or https://www.makemytrip.com/ updated?

Can I purchase multiple currencies & products in one order?

What is a fixed rate order?

What is a no obligation order?

What's my foreign exchange entitlement (limit) for personal / leisure travel?

Is there a separate limit for carrying currency notes ?

Are children and minors also entitled to foreign exchange when they travel abroad ?

Can Non resident Indians, foreigners buy foreign exchange for personal / leisure travel?

Are there any rules with respect to how much prior to travel forex entitlements can be drawn?

Can this limit for foreign exchange against Leisure / Personal travel be combined with Business, Medical, Education related travel?

What is the foreign exchange entitlement (limit) for business travel?

What is the definition of an Indian resident?

What is the definition of "close relative"?

Are there any exceptions to the travel entitlement (limit) restrictions?

What is your cancellation policy ?

What are the different RBI schemes under which one can buy/ remit forex?

Product Descriptions

What exactly is meant by business travel?

What is the foreign exchange entitlement (limit) for education/ studies overseas?

Can I take foreign exchange against studies abroad in shape of pre-paid cards or travelers cheques?

What is the foreign exchange (limit) in cases of overseas medical treatment?

In case I am going abroad for medical treatment / check-up accompanied by an attendant, is that person also entitled to foreign exchange under the oversea medical treatment scheme?

What is the foreign exchange entitlement (limit) for overseas employment?

Can I send a gift / donation overseas? If yes, what are the forex limits?

What is the foreign exchange entitlement (limit) under the emigration scheme?

How much forex can be brought into India by a foreigner or a Non resident Indian?

Are Resident Indians allowed to invest in overseas stocks and shares, property? If yes, what are the limits?

Can a Resident Indian maintain a foreign currency account in India?

Can a Resident Indian hold foreign exchange saved from his / her previous trip and use it for subsequent travel? If yes, is there any limit to that forex holding?

Are there any specific categories of travel requiring RBI / Govt of India approvals?

Are Resident Indians allowed to remit forex for maintenance of a close relative? If yes, what are the limits?

What documents do I need for personal / leisure travel?

What documents do I need to buy forex card in case of business travel?

What documents do I need for overseas studies / education abroad?

What documents do I need for travel on account of medical treatment abroad?

What documents do I need for travel on account of emigration?

What documents do I need for travel on account of employment abroad?

What documents do I need on account of sending a remittance towards gift / donations abroad?

What documents do I need on account of sending a remittance towards investment in real estate / stocks overseas?

What documents do I need on account of sending a remittance towards maintenance of my close relative abroad?

What documents do I need when surrendering / selling currency?

For how long are prepaid cards valid?

Do I have to pay any advance amount to guarantee the rate applied to my order?

How much is the GST/SGST on Foreign Currency Conversion?

Are there any additional (hidden) charges on forex cards?

Which bank's forex card does BookMyForex.com provide?

Why are rates different for different products?

Is this possible to transfer funds from forex card to overseas bank account?

How can I be assured that my card is activated?

When will my remittance/ international money transfer be processed ?

What kind of charges are applicable for Wire Transfers?

What should I do if my forex card is lost or stolen abroad?

Where can I find the customer support number of the Bank that issued my forex card?

What if I lost my card in India and need a replacement card?

Is my forex card insured?

What are the charges for remitting funds through a wire transfer?

How can I reload my forex card during my travel?

How long does it take to process the refund of the unused balance in my Forex Card?

Is same day delivery possible for forex orders?

What is the daily withdrawal & online purchase limits on forex cards?

Can I transfer funds from a forex card to my own account held in a bank abroad?

How can I change/ replace damaged, outdated or faulty currency notes delivered to me?

Can I get an additional/ add-on card along with my forex card?

How can I activate the add-on card?

How much coverage I get against each liability?

What is the process of claim?

What are the conditions to request for a claim?

Is there any special condition or extensions to the Insurance covered?

Didn't find what you were looking for?

BookMyForex is a fully authorized money exchanger regulated by the Reserve Bank of India (RBI). | License number : FE.DEL.FFMC/ U070/2013 | Insurance is the subject matter of solicitation | IRDAI Registration No. CA0429 | IRDAI | Cheques are subject to realization.

Same day delivery is guaranteed for orders placed before 1 pm (IST) Monday – Friday.

* Zero margin rates/ interbank rates are available only on forex cards on specific currencies, in select cities for orders amounting to Rs. 1 lakh or more

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