This document is an electronic record in terms of Information Technology Act, 2000 and rules there under as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures.
The domain name www.bookmyforex.com (hereinafter referred to as "Website") is owned by BookMyForex Private Limited, a company incorporated under the Companies Act, 1956 with its registered office at Unit 657-658 Tower C, JMD Megapolis, Sector 48, Sohna Road, Gurgaon 122018, Haryana India (hereinafter referred to as BookMyForex or BMF). Both terms,BookMyForex and BMF, are an integral part of BookMyForex Pvt. Ltd business and are protected under the intellectual property rights law of India. BMF and BookMyForex form part of the logo of the Website and business operated by BookMyForex Pvt. Ltd. Infringement of any right, accrued to BookMyForex qua our intellectual property, shall be subject of prosecution, for which you are hereby deemed to be notified.
Use of the Website is available only to persons who can form legally binding contracts under The Indian Contract Act, 1872. Persons who are "incompetent to contract" within the meaning of the Indian Contract Act, 1872 including but not limited to minors, un-discharged insolvents etc. are not eligible to use the Website. If You are a minor i.e. under the age of 18 years, You shall not be eligible to be a User of the Website and shall not transact on or use the Website. As a minor if You wish to use or transact on the Website, such use or transaction may be made by Your legal guardian or parents on the Website. BookMyForex reserves the right to refuse to provide You with access to the Website if it is brought to our notice or if it is discovered that You are under the age of 18 years.
When You use the Website or send emails or other data, information or communication to us, You agree and understand that You are communicating with Us through electronic records and You consent to receive communications via electronic records from Us periodically and as and when required. We may communicate with You by email or by such other mode of communication, electronic or otherwise.
BookMyForex is not and cannot control in any manner the actual transaction (The stage of the final execution of the confirmed transaction, wherein the channel partner physically or digitally hands over the forex/currency as confirmed to the user in the order shall be termed as actual transaction.) between the Website's Users and its channel partners (The Banks and other financial institutions, which are registered with the RBI for the purpose of foreign exchange and are further associated with BookMyForex for facilitation of transactions qua foreign exchange products for the user shall be referred to as channel partners herein, this term shall also include the foreign exchange branch of BookMyForex registered with the RBI.).
BookMyForex is not responsible for any non-performance or breach of any contract entered into between the users and our channel partners. BookMyForex cannot and does not guarantee that the concerned channel partner will perform any transaction concluded on the Website if the transaction is a no-obligation transaction. BookMyForex shall not and is not required to mediate or resolve any dispute or disagreement between the user and the channel partner, if there is any dispute between the channel partner and the user then the user or channel partner must endeavor to communicate directly and resolve such issues with the channel partner or user respectively.
You release and indemnify BookMyForex and/or any of our officers and representatives from any cost, damage, liability or other consequence of any of the actions of the channel partners and other users of the Website and specifically waive any claims that You may have in this behalf under any applicable law. Notwithstanding its reasonable efforts in that behalf, BookMyForex cannot take responsibility or control the actual transaction between the user and the channel partner.
The completion of all booked and confirmed orders placed by the user are subject to availability of the specifically ordered Foreign Exchange products. In case of No-obligation orders we reserve the right to change the transacting rates of the Foreign Exchange Products on the basis of the availability of the specifically ordered Products at the time of actual transaction.
You agree, undertake and confirm that Your use of the Website shall be strictly governed by the following binding principles:
GST / SGST rates, rules may change from time to time, our channel partners will charge applicable GST / SGST. While efforts will be made to update amendments in GST / SGST on the Website, we take no responsibility if the latest amendments are not immediately updated on the Website.
In the event of You confirming eligibility to book any retail forex product including but not limited to Prepaid Forex Card or Traveler's Cheques or Foreign currency notes or Foreign Currency Demand Draft or an outward remittance transaction, You shall be given an option of either a NO-OBLIGATION TRANSACTION or a FIXED RATE TRANSACTION:
All insurance related products are regulated as per the IRDAI rules and regulations, all the offers available on our portal are subject to the offer document that is been given by the insurer, we do not have any role to play in the same. The offer document must be properly read before entering into the same. The offer document is presented and prepared by the insurer and BookMyForex/ BookMyForex is not an agent and does not in any way endorse any insurance policy, all and every insurance policy is promoted by the insurer and the user is liable to be aware of the contents of the same before entering into the insurance policy with any insurer. You hereby indemnify us and all our officers from any claim that may arise qua the insurance policy. All and every claim qua insurance may only be resolved by the insurer and not by BookMyForex/ BookMyForex or any of its officers.
Cancellation of all insurance policies are subject to the insurance policy and are particular to the same. BookMyForex/ BookMyForex in no way has any responsibility or duty in case of cancellation of any policy the same can only be conducted through the insurer. Any such ancilliary services to be conducted are a personal agreement between the insurer and the insured, thus, you are hereby notified that BookMyForex/ BookMyForex shall not be liable for any refund or cancellation.
All payments with respect to refunds as stated under this paragraph 1 shall be the sole responsibility of the insurer per the rules and regulations laid down by the IRDAI. You understand that BookMyForex has tied up with RBI authorized payment gateways to allow you to make online payments towards your insurance premium amount and is only acting as a mere facilitator and may, if possible extend its assistance to its customers for speedy refunds.
You may dispute a transaction carried out through our Website and file a Chargeback with your issuing bank for the reversal of that transaction. Chargeback allows transactions to be reversed by you under specified circumstances such as, on account of (i) alleged forgery of the card number / bank account or other details (ii) any charge/debit made on a card that has been listed as a hot listed card or otherwise listed on the card association (Visa, MasterCard, etc.) warning bulletins (iii) duplicate processing of the transaction; or (iv) for other reasons as per applicable rules and guidelines issued by RBI, card Associations, your card/payment instrument issuing bank etc. However, we reserve the right to reject a Chargeback, including but not limited to, under the following circumstances:
All bookings for travel as may be listed on the portal are a listing of third party vendors and are not the private bookings by BookMyForex, any alterations, modifications and cancellations are specific to the particular booking and its conditions, please go through the conditions before choosing your booking. Once a tour booking has been executed at the end of BMF, the said booking can only be altered by the third party vendor at its discretion subject to the conditions it has levied on such bookings. After booking the tour or travel arrangement, the said booking would be a personal contract between the tour or travel operator or third party vendor and the user and you are hereby notified that the same shall not in any way be the responsibility or duty of BookMyForex.
Any cancellation qua any travel or tour booking made on the portal qua tours and travels shall be conducted by the Third party vendor making the listing.
We list international Sim cards on the portal for your convenient search and purchase, the said Sim cards are listed by third party vendors, BookMyForex is not an agent or a representative of any sim card operator and thus, not liable qua the service of the same, any disputes qua the sim card may be taken up with the sim card operator by the user.
Once you have confirmed the purchase of the sim card, it shall be shipped to you, and shall be activated as per your requirement or pre approved conditions.
The cancellation of sim cards may be done by calling the sim card operator or through the BookMyForex support, in case you have purchased a sim card and the same has not been delivered to you, then the said SIM card may be cancelled and a full refund shall be furnished to you within 21 working days.
In case you have purchased a SIM card, and the same has been delivered to you, however, not activated yet, the same may be cancelled however, only 50% of the amount shall be refunded to you.
No cancellation is possible if and once the SIM card has been activated.
Any issues faced by the user qua the SIM card may be taken up with the Sim card operator and BookMyForex shall have no liability or duty qua the same, BookMyForex is only a facilitator of the service and does not endorse or warrant the sale of any specific product.
Payment Convenience Fee throughout the website is only applicable where respective Payment Gateway levies the charge on certain payment modes and is applicable on few Payment modes and on products of Forex as below:
Netbanking - Rs. 50 Debit/Credit card - As per the charges applicable by Payment Gateway UPI - Rs. 50 NEFT/RTGS/IMPS - Nil Cheque - Nil Cash - Nil Payment Convenience Fee is every time non-refundable once payment is made by the customer.
The users and channel partners shall comply with all the applicable laws (including without limitation Foreign Exchange Management Act, 1999 or Anti-Money laundering Guidelines of the RBI) and the rules made and notifications issued there under and the Exchange Control Manual as may be issued by Reserve Bank of India from time to time, Information and Technology Act, 2000 as amended by the Information Technology (Amendment) Act 2008, Prevention of Money Laundering Act, 2002 and the rules made there under, Foreign Contribution Regulation Act, 1976 and the rules made there under, Income Tax Act, 1961 and the rules made there under, applicable to them respectively for using Payment Facility and BookMyForex.
The Content, Products, and Services Published on this site may include inaccuracies or errors, Including Pricing errors. We do not guarantee the accuracy of , and disclaim all liability for any errors or other inaccuracies relating to the information and description of the content, products, and services we expressly reserves the right to correct any pricing errors on the site and/or on pending reservations made under an incorrect price. BookMyForex makes no representation about the suitability of the information, Software, products, and services contained on this site for any purpose, and the inclusion or offering of any products or services on this site does not constitute any endorsement or recommendation of such products or services. All such information, software, products, and services are provided "AS IS" without warranty of any kind. BookMyForex disclaims all warranties and conditions that this site, its services or any email sent from BookMyForex, its affiliates, and/or their respective or associated service providers are free of viruses or other harmful components. BookMyForex hereby disclaims all warranties and conditions with regard to this information, software, products, and services, including all implied warranties and conditions of merchantability, fitness for a particular purpose, title, and no infringement. The service providers providing services on this site are independent affiliates and BookMyForex are not liable for the acts, errors, omissions, representations, warranties, breaches or negligence of any such service providers or for any personal injuries, death, property damage, or other damages or expenses resulting therefore. BookMyForex and its affiliates have no liability and will make no refund in the event of any delay, cancellation, strike, force majeure or other causes beyond their direct control, and they have no responsibility for any additional expense omissions delays or acts of any government or authority. In no event shall BookMyForex and/or its affiliates be liable for any direct, indirect, punitive, incidental, special, or consequential damages arising out of, or in any way connected with, your access to, display of or use of this site or with the delay or inability to access, display or use this site (including, but not limited to, your reliance upon opinions appearing on this site; any computer viruses, information, software, linked sites, products, and services obtained through this site; or otherwise arising out of the access to, display of or use of this site) whether based on a theory of negligence, contract, tort, strict liability, or otherwise, and even if BookMyForex and/or its affiliates their respective service providers have been advised of the possibility of such damages.
In addition to the other disclaimers and limitations discussed in this notice, there are no guarantees and no warranties regarding online availability, impressions, and click-through of www.BookMyForex.com, its web pages, and any material, information, links, or content presented on the web pages at www.BookMyForex.com. BookMyForex.com, its web pages, and any material, information, links, or content presented on the web pages at www.BookMyForex.com, may be unavailable for online access at anytime. Advertising sponsors and advertising, if any and if permitted, must be approved by BookMyForex before the posting of any advertising material, information, links, content, banners, and graphics on www.BookMyForex.com. BookMyForex reserves the right to accept or to reject any advertising sponsor or any advertising for any reason
You agree and acknowledge that for undertaking any financial transaction through the website, Our Company may undertake client/customer due diligence measurers and seek mandatory information required for KYC purpose which as a customer you are obliged to give, while facilitating your request of insurance requirements with the insurance company(ies), in accordance with applicable PMLA laws and rules. Our Company may obtain sufficient information to establish, to its satisfaction or the insurance company, the identity of each new customer, and the purpose of the intended nature of insurance relationship between you and the insurance company(ies). You agree and understand that you shall ensure that any payment towards insurance premium is remitted only through your bank account or from a joint bank account in which you are a joint holder. In the event, payment towards insurance premium is remitted through a bank account opened in the name of a third party(i.e. not being in your name), you agree and acknowledge that Our Company can undertake enhanced due diligence measures(including any documentation), to satisfy itself relating to customer due diligence requirements. You further agree and acknowledge that, in line with the requirements and obligations under the PMLA Act and rules, all refunds shall be processed by the insurance company(ies) through us to the bank account which was used to remit payment of insurance premium
You expressly understand and agree that BookMyForex and its subsidiaries, affiliates, officers, employees, agents, partners and licensors shall not be liable to you for any direct, indirect, incidental, special, consequential or exemplary damages, including, but not limited to, damages for loss of profits, goodwill, use, data or other intangible losses (even if BookMyForex has been advised of the possibility of such damages), resulting from use of the site, content or any related services. If, despite the limitation above, BookMyForex or its Affiliates are found liable for any loss or damage which arises out of or in any way connected with any of the occurrences described above, then the liability of BookMyForex and/or Its Affiliates will in no event exceed, in the aggregate, the greater of (a) the service fees you paid to BookMyForex in connection with such transaction(s) on this Site, or (b) Rupees One Hundred only (INR 100) The limitation of liability reflects the allocation of risk between the parties. The limitations specified in this section will survive and apply even if any limited remedy specified in these terms is found to have failed of its essential purpose. The limitations of liability provided in these terms inure to the benefit of BookMyForex, Its affiliates, and/or their respective service providers.
That in compliance with the provisions of the Information Technology (Intermediaries Guidelines) Rules, 2011, specifically Rule 3 (11), according to which You or any victim who suffers as a result of access or usage of computer resource by any person in violation of Rule 3 of the Information Technology (Intermediaries Guidelines) Rules, 2011, can notify their complaints against such access or usage of computer resource to:
Name: Manik Varshney
Contact Number: 09212219191
If any complaint is received by the above mentioned officer, on their official address, addressed to them in their official capacity as a grievance officer with proper and accurate responding contact details, then an appropriate response shall be given to the complaining legal or natural person after a due inquiry in the matter of their complaint, within one month of the receipt of such a complaint. The Grievance officer shall endeavour to resolve the issues raised before them by way of the afore mentioned reply, however, in case the resolution is beyond the control, means and resources available with BookMyForex or the concerned officer, then the officer or BookMyForex cannot be held liable for any damage or injury or any harm, whatsoever.
Refer to the SBM bank’s terms and conditions
Toll free number - 1800-1033-817
Customer care - firstname.lastname@example.org